Rent Collection — On Time, Every Time
Your rental income should be predictable. Online payments, autopay enrollment, consistent late-fee enforcement, and a set owner draw schedule mean you always know when your money is coming — and what happens when it does not.
Key Takeaways
- ✓Tenants pay online via ACH or debit — no checks, no cash, no Venmo.
- ✓Autopay enrollment available and encouraged for consistent collections.
- ✓Late fees enforced automatically per Florida statute — no exceptions.
- ✓Owner draws deposited on a predictable monthly schedule.
- ✓No management fee charged on months when rent is not collected.
How the Online Portal Works
Every tenant gets access to a secure online portal where they can pay rent, view their payment history, and submit maintenance requests. The portal accepts ACH bank transfers and debit card payments — no checks to mail, no cash to count, no Venmo requests to chase.
Autopay enrollment is available for tenants who want to set it and forget it. Most of our tenants are enrolled, which means rent is collected automatically on the 1st of every month without either of us lifting a finger. For tenants who prefer to pay manually, the portal sends automated reminders before rent is due.
As an owner, you have your own portal with a different view. You see rent payments as they come in, monthly statements, year-end tax summaries, inspection reports, maintenance records, and lease documents. Everything you need to manage your investment at a glance — 24/7, from any device.
Late Fee Enforcement — Consistent and Fair
Inconsistent enforcement creates inconsistent tenants. When late fees are waived or negotiated away, tenants learn that paying late has no consequences — and late payments become the norm.
We enforce late fees as specified in the lease and in compliance with Florida statute. The lease defines the grace period (typically through the 5th of the month) and the late fee amount. Once the grace period expires, the fee is applied automatically through the portal. There are no exceptions, no negotiations, and no owner involvement required.
This is not about squeezing tenants — it is about setting clear expectations. Tenants who know the rules are followed consistently are more likely to pay on time. And when they do pay late, the fee compensates you for the delay and the administrative cost of follow-up.
If a tenant has a one-time hardship, we communicate professionally and work within the bounds of the lease. But we do not unilaterally waive fees without your approval — it is your property and your income.
What Happens When a Tenant Does Not Pay
Non-payment is the scenario every owner dreads. Here is exactly how we handle it, step by step:
- Grace period expires: Late fee is applied automatically. We contact the tenant directly to confirm awareness and request immediate payment.
- Three-day notice: If payment is not received within a reasonable timeframe, we serve a three-day notice to pay or vacate per Florida Statute 83.56. This is a legal prerequisite for eviction.
- Cure or eviction: If the tenant pays the full balance (including late fees) within the three-day window, the tenancy continues. If not, we file for eviction and begin the legal process.
- Owner communication: You are informed at every step — when the notice is served, whether the tenant cures, and if eviction is filed. We provide our recommendation but the decision is yours.
The key is speed. The faster we act, the shorter your vacancy and the lower your losses. We do not wait and hope — we follow the process. For more details, see our Eviction Protection page.
Your Owner Draw Schedule
Predictability matters. You need to know when your rental income will hit your account so you can plan mortgage payments, savings, and reinvestment.
Owner draws are deposited via ACH on a set monthly schedule — typically by the 10th of the month. The draw reflects rent collected minus management fees, maintenance expenses, and any other pre-authorized deductions. Every deposit comes with a detailed monthly statement showing each line item.
At year-end, you receive a summary statement for tax purposes with all income and expenses itemized. Your CPA will thank you.
The Rent Collection Cycle
Rent Due (1st of Month)
Rent is due on the 1st. Tenants enrolled in autopay have funds deducted automatically. Manual payers submit through the online portal.
Grace Period Ends
Florida leases typically include a grace period (often through the 5th). Once it expires, late fees are applied automatically — no exceptions.
Owner Draw Deposited
After rent is collected and expenses deducted, your owner draw is deposited via ACH. A detailed monthly statement accompanies every deposit.
Non-Payment Protocol
If rent is not received, we issue a three-day notice per Florida statute. If the tenant does not cure, we begin the eviction process immediately.
Frequently Asked Questions
How do tenants pay rent?+
When do I receive my owner draw?+
What happens if a tenant pays late?+
What if a tenant does not pay at all?+
Do I pay a management fee if rent is not collected?+
Your Rent, Collected and Deposited Like Clockwork
Get a free rental analysis and see how professional rent collection eliminates the guesswork from your east Hillsborough investment.